Why Avature HR Case Management?
Our case management solution allows HR managers to easily go beyond self-service when appropriate and offer a well-managed, high-touch spectrum of support services that respect the criticality of the issues requiring resolution.
Unlike conventional IT case management systems based on help desks concepts, Avature HR Case Management recognizes that people issues can be exceedingly complex, often cannot be resolved by HR alone, and may require a series of cascading actions to mitigate risk and retain operational capabilities.
Our solution allows you to manage a greater variety of issues with a fully bespoke configuration based on your operating model. It also enables HR to collaborate effectively with line managers, legal, and finance teams, as well as other stakeholders, including external counsel and healthcare providers, allowing you to quickly resolve issues for each employee’s benefit.