A Collaborative Service Model
Our Account Management team delivers a service as tailored as our solutions. We take the time to understand your business and provide strategic support aligned with your key objectives. We prioritize being your journey partner with a high-touch approach that adjusts to your unique requirements, no matter how fluid. Our multi-functional Account Management team pairs technical knowledge with business know-how to expedite customer requests.
What I love about working with Avature directly is people know who I am, they recognize me. I think it’s very consistent user service, so whether you are dealing with a consultant you have never worked with before or you’re dealing with someone you have worked with before, there’s a lot of consistency across the support team.”
Amie Cafferty
Head of Talent Sourcing for the Americas, Philips
Your Success Is Our Success
As an organization, Avature listens to your needs and puts them first. This customer-centric philosophy means 65 percent of new features are based on clients’ requests. We also understand that not every business is the same and tailor our service accordingly. As a strategic partner, your Account Manager prioritizes your organization’s objectives and uses their solution expertise to guide you on how to optimize the Avature platform and take full advantage of its latest advancements.
Avature is definitely a partner. I have a very good relationship with quite a lot of the departments now and I love to have a conversation with our account manager if I want to achieve something. ‘This is how we’re currently using it right now, what’s a better way to use it? Is there a smarter way?’ And that’s really worked for us.”
Jen Corio
Director of Talent Acquisition, BMC
Global Reach With a Personal Touch
Avature’s global, multilingual team serves as your dedicated partner for platform enhancements, strategic guidance, and tailored training to optimize your solutions. Through regular, personalized touchpoints—such as quarterly business reviews—we ensure Avature consistently delivers measurable value for your investment. Your Account Manager acts as your central point of contact, advocating for your priorities, anticipating your needs, and facilitating communication across teams. As your ultimate escalation resource, they are committed to ensuring a seamless and successful partnership.
